Change Redemption Status
When a Member redeems a Reward, the platform creates a new asset called a Redemption (sometimes referred to as a Reward Response). The Redemption contains the details of the Reward, its current status, and expiration (if it has one).
A Redemption can optionally go through the following life cycle if you want your loyalty program to track the status of the Reward once granted to the Member. This life cycle requires additional integration to automate, as external systems are responsible for updating this status, not the Loyalty platform.
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Pending: The Reward has been issued to the Member but has not yet been redeemed. Pending is the initial status for all Rewards once they have been distributed to Members.
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Processing: This status is used as part of an optional Reward status flow, typically intended for use when shipping physical items. Processing indicates that the item has not yet shipped.
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Completed: The Member has successfully redeemed the Reward.
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Canceled: The Reward has been canceled and can no longer be redeemed by the Member.
Note: You can’t set a Redemption status back to an “earlier” status in the life cycle. For example, once a Redemption has moved to Completed, you can’t set its status back to Pending.
To manually change the status of a Redemption from the Member Profile screen:
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Select Members from the top navigation bar, then select CSR > People from the side navigation menu. The People screen is displayed.
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On the People screen, search for and select the desired Member (see
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Select the Rewards tab.
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Next to the desired Redemption, from the Action drop-down menu, select Edit. The Update Processing Status pop-up window is displayed.
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From the Processing Status drop-down menu, select the desired status.
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Click Save.
